Privacy Policy

Information you give us

• Account details: your email address and password (passwords are stored securely and we can't see them).
• Profile details: your username and anything you choose to add, such as an Instagram link, Venmo handle, PayPal email, or ZIP code.
• Listings: card photos, titles, categories, prices and other details you post, and the items on your wishlist.
• Offers, trades and messages: the offers you send and receive, trade status, and messages you exchange with other users in trade rooms.
• Live streams: if you go live, the video, audio and chat from your stream are transmitted to viewers. If you watch or chat in a stream, your chat messages are shown to others in that stream.
• Reports and blocks: users you block or report, and anything you tell us when contacting support.

Information collected automatically

• Sign-in cookies: small files that keep you signed in. They're required for the site to work.
• Basic technical data: your IP address, browser and device type, and pages requested, which our hosting provider records in standard server logs for security and troubleshooting.
• Approximate location: if you add a ZIP code, we convert it to an approximate location so we can show distances between collectors. We don't use your device's GPS.

We don't sell your personal information, and we don't use advertising trackers.

• To create and run your account and show your listings to other collectors.
• To deliver offers, trade updates, messages and live streams between users.
• To send you service emails, such as password resets and notifications about offers and trades.
• To show nearby listings and distances when you've added a ZIP code.
• To keep TradeUp safe: preventing fraud, spam and abuse, enforcing our Terms, and responding to reports.
• To fix problems and improve how the site works.
• To comply with the law and respond to valid legal requests.

We share personal information only in these situations:

• With other users, as described in the next section, because that's how trading works.
• With service providers who host the site and deliver features for us (see section 5). They may only use your information to provide those services.
• For legal reasons, if we believe in good faith it's needed to comply with the law, respond to a court order, or protect the rights, safety or property of our users, the public or TradeUp.
• If TradeUp changes ownership, for example in a merger or sale, your information may transfer to the new owner, who must honor this policy.

• Anyone, including visitors who aren't signed in, can see your public listings (photos, titles and details), your username, your public profile, and any Instagram link you add.
• People you trade with can see your messages in that trade room and payment handles (Venmo or PayPal) you choose to share so you can complete a deal.
• Viewers of your live stream can see and hear your stream and read its chat.
• Private listings are visible only to you.

Be thoughtful about what you share. Don't include your home address, phone number or other sensitive details in listings, photos or public messages.

We use trusted companies to run TradeUp. Today these include:

• Supabase — database, account sign-in and photo storage.
• Vercel — website hosting and image delivery.
• LiveKit — live video streaming.
• Resend — sending service emails.

TradeUp does not process payments. If you pay or get paid through Venmo, PayPal or another service, that company's privacy policy applies to the payment.

We keep your information for as long as your account is open. If you delete a listing, it's removed from public view. When you delete your account, we immediately delete your profile, listings, photos, offers, trades, messages and live streams. If anything can't be removed right away, we lock the account and finish deleting it within 30 days. We may keep limited records longer where needed to resolve disputes, prevent fraud, or comply with the law.

• Edit your info: update your profile and listings anytime from your dashboard.
• Control visibility: make listings private, or remove optional profile details.
• Block or report users: stop another user from interacting with you, or report a listing, profile, chat or live stream to us for review.
• Emails: you can ask us to stop non-essential notification emails. We'll still send account and security emails.
• Delete your account: go to Profile & settings and choose Delete account. This permanently removes your account and data.
• Get a copy of your data: send us a request through our contact form. We may need to confirm your identity first.

Depending on where you live (for example California or the European Union), you may have additional rights, such as the right to know, correct, delete or port your information and to object to certain uses. Contact us and we'll respond within the time required by law. We won't treat you differently for exercising your rights.

We use industry-standard safeguards, including encrypted connections (HTTPS), securely stored passwords, and database access rules that limit who can see and change your data. No system is perfectly secure, so please use a strong, unique password and let us know right away if you think your account has been compromised.

TradeUp is not intended for children under 13, and we don't knowingly collect personal information from them. Users under 18 should only use TradeUp with a parent or guardian's permission and involvement. If you believe a child under 13 has given us information, contact us and we'll delete it.

We may update this policy as TradeUp grows. When we make meaningful changes, we'll update the date at the top and, where appropriate, let you know on the site or by email. Continuing to use TradeUp after an update means you accept the revised policy.

Questions or requests about your privacy? Send us a message through our contact form and we'll reply by email.